Services and Support

Customer Support System


Pre-sales service

Professional Packaging Solution Consultation

Based on customers’ packaging requirements and production processes, BOOSTER provides professional technical consultation to help select the most suitable machine model and fastening solution.
We offer free sample testing and process evaluation to ensure the solution meets your production needs before investment.


In-sales service

Reliable Delivery & Professional Technical Support

As a professional manufacturer of industrial fastening and packaging equipment, BOOSTER strictly controls product quality and delivery schedules.
We provide complete support including equipment installation guidance, machine commissioning, operation training, and production optimization assistance to ensure smooth startup and efficient operation.


After-sales service

Fast Response & Long-term Technical Support

BOOSTER provides continuous after-sales support with rapid response, remote technical assistance, troubleshooting guidance, and spare parts supply.
Our goal is to maximize equipment performance, reduce downtime, and help customers maintain stable production efficiency.


Global Service Network


Professional Technical Support Wherever You Need Us

BOOSTER has established a professional technical service network to provide efficient support for customers worldwide.
Through our experienced engineering team and application specialists, we help customers optimize packaging processes, solve production challenges, and maximize equipment performance.

From machine selection and installation guidance to technical training and after-sales support, BOOSTER is committed to providing reliable service throughout the entire customer journey.

 

Our Service Capabilities
Technical Consultation

Analyze customers’ packaging requirements and recommend the most suitable fastening solutions.

Application Testing

Provide sample testing and process verification to ensure the solution matches real production needs.

Installation & Training

Offer machine setup guidance, operation training, and production optimization support.

Remote & Local Support

Provide fast technical response, troubleshooting assistance, and spare parts service to minimize downtime.

 

Mattel
Pop Mart
Aofei
Xianba Tommy
Hasbro
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After-sales service


Installation and Commissioning

Installation and Commissioning

Quickly complete the installation and commissioning of the equipment.
We have a strong team of professional technical experts and a robust marketing team.
Prompt handling to help customers get their equipment up and running at peak performance in no time:

Maintenance and Repair

Maintenance and Repair

BOOSTER, as a professional manufacturer of smart packaging equipment and related consumables, strictly controls quality and delivery times, provides full technical support throughout, including equipment installation, debugging, and operation training, ensuring efficient production.

 

Training and Q&A

Training and Q&A

We always put our customers first, carefully listening to their needs. Through professional, efficient service, we consistently exceed expectations and are committed to delivering greater value to our clients.

On-site technical support

On-site technical support

We offer comprehensive pre-sales and after-sales services, delivering efficient support and high-quality products. Our unwavering commitment is to enhance customer value.
We offer a 24/7 hotline and online messaging service, and our dedicated technical experts are ready to promptly address any questions you may have.